Frequently Asked Questions
Quick answers about enrollment, pricing, certificates, accessibility, and how learning works at BriefHub Design Academy. Each question has a permalink you can copy and share.
How do I enroll, and what happens after payment?
Enrollment flow, onboarding email, and dashboard access.
How do I enroll, and what happens after payment?
Enrollment flow, onboarding email, and dashboard access.
After you enroll, you’ll immediately receive a confirmation email and a “first steps” message with your learning path. Your student dashboard becomes available right away, including course modules, downloads, and your progress tracker. If you don’t see the email within a few minutes, check promotions/spam or open the “Ask a question” form below so we can help.
#enrollment-how-to-join
What’s included in the price?
Modules, templates, feedback, and updates.
What’s included in the price?
Modules, templates, feedback, and updates.
Your enrollment covers full access to course modules, downloadable assets (checklists, briefs, UI patterns), and periodic content updates. Some cohorts may include optional review sessions; if so, they’ll be clearly listed during checkout and in your dashboard. We don’t hide essential materials behind surprise add-ons.
#pricing-what-is-included
Do you provide a certificate of completion?
Requirements, name format, and verification.
Do you provide a certificate of completion?
Requirements, name format, and verification.
Yes. When you complete the required modules and submit the final project (a structured case study), you can request a certificate in your dashboard. Certificates include your full name, completion date, and a verification identifier. If you need a specific name format (e.g., middle name, diacritics), tell us in the request.
#certificate-how-it-works
Is the learning experience accessible?
Captions, keyboard support, and content formats.
Is the learning experience accessible?
Captions, keyboard support, and content formats.
We aim for an accessible experience: pages are navigable with a keyboard, contrast is checked for readability, and the accordion uses semantic <details>/<summary>. If you need captions, transcripts, or alternative formats for specific lessons, send a request through the modal form—include the module name so we can prioritize.
#accessibility-support
What is your refund policy?
Refund eligibility and how to request one.
What is your refund policy?
Refund eligibility and how to request one.
If you enroll and realize it’s not the right fit, contact support as soon as possible with your order email and the reason. We review refund requests fairly and quickly, especially when access hasn’t been heavily used. Use the “Ask a question” modal to reach us with the subject “Refund request”.
#refund-policy
How much time should I plan to study each week?
Suggested pace for busy schedules.
How much time should I plan to study each week?
Suggested pace for busy schedules.
Most students make steady progress with 3–6 hours per week. If you’re doing a full portfolio case study, plan 6–10 hours during the final project phase. The content is structured so you can learn in short blocks (20–40 minutes) without losing context.
#time-commitment
How fast do you respond to support requests?
Typical response time and what to include.
How fast do you respond to support requests?
Typical response time and what to include.
Most requests receive a response within 1–2 business days. To help us resolve your issue faster, include your account email, a short summary, and screenshots if relevant. If it’s urgent (payment access, login), mention “Urgent” in the subject.
#support-response-time
What devices and software do I need?
Minimum requirements for a smooth workflow.
What devices and software do I need?
Minimum requirements for a smooth workflow.
A modern laptop/desktop and a stable internet connection are recommended. For design work, Figma is commonly used (free tier is enough for most exercises). If you prefer another tool, you can still follow the concepts, but templates are optimized for Figma workflows.
#devices-and-software